Customer Service Representative I - Casegoods

La-Z-Boy • Hudson, NC

34d

About The Position

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT Job Summary: The Customer Service Representative provides effective customer service by establishing a working relationship with customers throughcommunication via email, telephone, and Quiq texting. Customer Service Representatives work effectively with team members and use excellent, in depth knowledge of company products and programs to assist consumers, dealers, and sales representatives. Job Description: KEY RESPONSIBILITIES (other duties as assigned): Provides timely and accurate information to customers regarding order statuses and product knowledge requests, including prices, delivery dates, order changes, etc. Maintains a high level of professional care while demonstrating a friendly cooperative attitude. Inside contacts include working with other departments (Collateral, Credit, Quality Control, Engineering, Shipping, and Sales Management) to ensure the timely processing of customer orders and inquiries. Maintain accessible and accurate record keeping regarding customer contacts and actions taken. Order entry for Hammary, American Drew, & Kincaid including parts and sales aides. Scanning for reference. Advise management of critical issues as they arise (Ex. repetitive quality problems, stock availability, etc.). SCOPE & IMPACT: Providing professional interactions with customers/dealers via phone, Quip texting and email communications ensures positive relationships are formed which creates repeat business with those customers/dealers and word of mouth referrals which attract new customers/dealers. Product knowledge ensures orders are entered correctly to avoid loss of revenue.

Requirements

• High school diploma with 0-2 years of related experience or equivalent.

Nice To Haves

• Excellent verbal and written communication skills
• Excellent customer service – friendly, courteous, empathetic and helpful, interpersonal skills and telephone etiquette
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office products including Outlook, Excel and Word
• Ability to navigate through multiple web browsers, windows and systems

Responsibilities

• Provides timely and accurate information to customers regarding order statuses and product knowledge requests, including prices, delivery dates, order changes, etc.
• Maintains a high level of professional care while demonstrating a friendly cooperative attitude.
• Inside contacts include working with other departments (Collateral, Credit, Quality Control, Engineering, Shipping, and Sales Management) to ensure the timely processing of customer orders and inquiries.
• Maintain accessible and accurate record keeping regarding customer contacts and actions taken.
• Order entry for Hammary, American Drew, & Kincaid including parts and sales aides.
• Scanning for reference.
• Advise management of critical issues as they arise (Ex. repetitive quality problems, stock availability, etc.).

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• available 401k retirement plan with company match of up to 6%
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED