Customer Service Representative I - Associate
Graco•Dayton, MN
•$18 - $32•Onsite
About The Position
Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. We employ approximately 3,700 people worldwide and serve thousands of customers in over 100 countries.
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience
- Strong communication and interpersonal skills
- Solid computer proficiency and keyboarding skills
- Detail-oriented with a commitment to accuracy and follow-through
- Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).
Responsibilities
- Process customer orders, inquiries, and transactions accurately and efficiently
- Communicate order status and provide reliable delivery (promise) dates
- Proactively follow up to ensure commitments are met—or customers are informed early of any changes
- Respond to routine inbound customer calls with professionalism and care
- Partner with internal teams to resolve issues and improve processes
- Contribute to continuous improvement initiatives that enhance the customer experience
- Take on additional responsibilities as needed to support the team
Benefits
- medical
- dental
- stock purchase plan
- 401(k)
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
