Customer Service Representative - Futures Clearing Analyst

Royal Bank of Canada•Chicago, IL

17h•Onsite

About The Position

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Requirements

1-3 years of experience working as a Customer Service representative within a Client Service team for an FCM.
Familiarity with Exchange clearing systems.
Excellent written and oral communication skills required.
Works well with teams.
Working knowledge of Commodity Futures Trading Commission (CFTC) and exchange rules and regulations for trade clearance, trade input, position balancing, margin and settlements.
Operational knowledge of cleared OTC products and Exchanges.

Nice To Haves

Experience with a back-office system such Ion – XTP or GMI/FIS
Experience with Exchange/Clearing Fees or Commissions in a Fees Module and reconciliation
Experience with FIA DOCs and execution agreements

Responsibilities

Perform the Customer Service function including reconciling client trades, positions, money balances, and other customer inquiries and service enhancements.
Confirm daily margin settlements for both cash and non-cash collateral and assist in resolving any client queries and service enhancements.
Act as a liaison between new customer accounts and the RBC operations group and Front Office.
Process various transactions within the back office system as well as help maintain/enhance the system.
Communicate Regulatory changes and possible impacts to client base.
Coordinate Customer Service functions with other RBC Operations groups globally.
Coordinate and communicate physical deliveries with clients and Clearinghouses.