CUSTOMER SERVICE REPRESENTATIVE FLOATING (Full-Time)

First Citizens National Bank of Upper Sandusky • Upper Sandusky, OH

4d • Hybrid

About The Position

Provides prompt, tactful, friendly, courteous and efficient customer service in the processing of bank transactions, as well as assisting with reception coverage at the Main Office. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures.

Requirements

• High school GED or equivalent
• Cash handling experience
• Customer service experience
• Typing skills
• Computer skills
• Telephone skills
• Math skills
• Ability to comprehend, interpret, and apply detailed information
• Strong interpersonal skills

Responsibilities

• Accepts and processes customer transactions including cash and coin deposits, checking and savings deposits, mortgage, commercial, and installment payments.
• Redeems Series E & EE Savings Bonds, cashes checks, and counts and wraps coin.
• Performs back-counter processing and collects fees for services where applicable.
• Issues credit card cash advances and prepares cash and general ledger debits and credits.
• Handles night deposit bags and daily mail deposits.
• Issues Cashier Checks & Money Orders.
• Demonstrates knowledge of the Bank’s deposit products.
• Reconciles and balances cash drawer daily in accordance with Bank policy and locates unresolved errors.
• Ensures only minimum amounts of cash necessary for efficient teller operation according to policy.
• Answers all incoming calls and in-person inquiries at the reception desk.
• Correctly transfers incoming calls in a timely and professional manner.
• Performs word processing and other administrative support, including report and policy preparation, as well as faxing/scanning.
• Maintains a clean working area and a neat and professional personal appearance according to policy.
• Authorizes Bank Cashier Checks by signature within assigned operating limits.
• Completes Currency Transaction Reports for any cash transaction over $10,000 when required.
• Makes monetary decisions and reports situations regarding potential fraud.
• Protects the Bank’s assets through awareness of unusual happenings or suspicious individuals.
• Maintains appropriate security control of cash and other articles of value in adherence to security policy.
• Performs ATM balancing and reconciling as required.
• Performs vault balancing and reconciling as required.
• Assists customers with additional products/services to suit customers’ needs for cross-selling.
• Maintains compliance with all Government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability, CRA and Regulation DD).
• Promotes positive image of bank involvement in community initiatives and organizations.
• Ability to travel/work at other banking center locations as needed.

Benefits

• Educational reimbursement with First Citizens paying 100% of tuition for full time employees
• Student loan debt repayment
• Paid time off
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED