Customer Service Representative-Fitness (Remote - $15/hr)

American Specialty Health Incorporated

23d•$15•Remote

About The Position

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs. Remote Worker Guidelines Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Requirements

High School Diploma or GED certificate required.
1 year experience performing customer service duties required.
Basic experience using Microsoft Office required.
Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
Ability to effectively organize, prioritize, multi-task and manage time.
Demonstrated accuracy and productivity in a changing environment with constant interruptions.
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
Ability to exercise strict confidentiality in all matters.
Primarily sedentary, able to sit for long periods of time.
Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Nice To Haves

Inbound call center experience preferred.
Experience in healthcare preferred.

Responsibilities

Receives and responds to telephone calls from members, fitness clubs and health plans.
Demonstrates knowledge and understanding of all ASH Fitness products and programs.
Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
Ascertains the nature of the call and records information in the appropriate system.
Provides answers to member questions by following standard policies and procedures.
Coordinates collection of necessary information, including member co-pays or payments when necessary.
Forwards documentation to Research Team for follow up if issue requires additional action.
Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
Handles all issues requiring additional action within the necessary timeframes.
Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
Responds to requests from other ASH department personnel, contacting clubs and members as required.
Performs other duties as assigned.
Complies with all policies and standards.