Customer Service Representative - Fire Service Technician - Alarms
About The Position
Cintas is seeking a Customer Service Representative - Fire Service Technician - Alarms to provide outstanding customer service to both our internal partners and our customers through various activities using knowledge of Alarm Systems or Sprinkler Systems. Responsibilities include: Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs. Preparation of customer facing deficiency repair proposals for approval. Assist in technical training for internal partners and miscellaneous projects.
Requirements
- Minimum 5 years' Fire Systems experience
- Ability to communicate effectively with AHJ’s as needed
- Excellent phone demeanor and experience with customer service
- High School Diploma/GED
- Conflict resolution & negotiation capabilities
Nice To Haves
- Experience with reading, understanding and creating quotes
- NICET and other Fire Certifications
- Accurate typing and 10 key pad skills
- Proficiency with Microsoft Office (Word, Excel, Outlook) and intranet/internet
Responsibilities
- Utilizing technical expertise in reviewing field technician's service reports and determining the validity and proper scope/cost of proposed deficiency repairs.
- Preparation of customer facing deficiency repair proposals for approval.
- Assist in technical training for internal partners and miscellaneous projects.
Benefits
- Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average.
- Four different medical plan options; one plan is offered at zero cost.
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
