Customer Service Rep/Expediter (06242)

Domino's Franchise•Erie, CO

1d•Onsite

About The Position

Domino's Pizza in Erie is seeking an enthusiastic and customer-focused Customer Service Representative/Expediter to join our dynamic team. In this role, you'll be the face of our brand, ensuring exceptional customer experiences while efficiently managing orders and expediting deliveries. Greet customers warmly and process orders accurately via phone, in-person, and online platforms. Operate point-of-sale systems and handle cash transactions with precision. Make all the delicious products that we sell. Expedite food preparation and delivery processes to ensure timely order fulfillment. Maintain a clean and organized work environment, adhering to food safety standards. Collaborate with staff to ensure order accuracy and quality. Manage inventory and stock ingredients as needed. Address customer inquiries, concerns, and special requests professionally and efficiently. Assist in training new team members on customer service procedures and best practices. Contribute to a positive team atmosphere by supporting colleagues during peak hours. Adapt to changing priorities and maintain composure in a fast-paced environment.

Requirements

Must be 16 years of age or older
Strong verbal and written communication skills
Excellent customer service orientation with a friendly and professional demeanor
Basic math skills and ability to handle cash transactions accurately
Proficiency in operating computer systems and point-of-sale software
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with a focus on order accuracy and quality control
Flexible availability to work various shifts, including evenings and weekends
Physical stamina to stand for extended periods and lift up to 25 pounds
Team player mentality with a willingness to assist colleagues as needed
Problem-solving skills to address customer concerns effectively
Ability to work in varying temperatures (from cooler to hot kitchen areas)

Responsibilities

Greet customers warmly and process orders accurately via phone, in-person, and online platforms
Operate point-of-sale systems and handle cash transactions with precision
Make all the delicious products that we sell
Expedite food preparation and delivery processes to ensure timely order fulfillment
Maintain a clean and organized work environment, adhering to food safety standards
Collaborate with staff to ensure order accuracy and quality
Manage inventory and stock ingredients as needed
Address customer inquiries, concerns, and special requests professionally and efficiently
Assist in training new team members on customer service procedures and best practices
Contribute to a positive team atmosphere by supporting colleagues during peak hours
Adapt to changing priorities and maintain composure in a fast-paced environment