Customer Service Representative, Equipment

Medline Industries, LP • Calgary, AB

5d • CA$54,200 - CA$81,200 • Hybrid

About The Position

As an Equipment CSR, you will be the main point of contact to process and coordinate equipment orders, providing exceptional service and support for our dental equipment range. Your role will involve overseeing the equipment sales process from quotation to invoicing while ensuring the highest level of customer satisfaction.

Requirements

• Minimum of 3-5 years in a Customer Service role
• Dental product (Equipment) knowledge is preferred
• Experience working with Microsoft
• Proficient with MS Office software
• Excellent customer service skills with the ability to develop positive relationships
• Knowledge of basic financial and accounting principles an asset
• Strong problem-solving skills
• Ability to multi-task
• Exceptional telephone etiquette and listening skills
• Ability to work from home or office

Responsibilities

• Provides Quotations By: Responding to inquiries via phone and email
• Communicates with Sales Representative to establish range for pricing
• Reviewing current promotions and clearance items
• Processes Incoming Orders By: Receiving orders from Sales Representatives
• Verifying order data, credit application, down payments, and other terms prior to order input
• Entering orders into the system
• Processing special orders
• Promotes Outstanding Customer Service By: Providing prompt and courteous service
• Ensuring prompt resolution of any order challenges
• Collaborate with various departments to ensure customer needs are met
• Develops and Maintains Relationships with Sales and Manufacturers By: Liaising with Manufacturer Reps for product queries
• Staying current on new products and promotions
• Supports Business Growth By: Promoting the sale of existing inventory
• Maintaining professional and technical knowledge
• Performing other duties as assigned

Benefits

• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP)
• Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed