Customer Service Representative/Driver I

Industrial Finishes • Byron, GA

3d • Onsite

About The Position

The Customer Service Representative/Driver I is a dynamic, customer-facing role that keeps our outside sales team running smoothly and occasionally takes the show on the road. You'll handle inquiries, process orders, manage complaints, and assist with billing, credits, and quotes, all while building lasting customer relationships. When the moment calls for it, you'll drive directly to customer sites to deliver hands-on support and tailored product solutions in person. If you're a motivated problem-solver with industry experience and a willingness to go the extra mile, this role was built for you. Join a team that values a family-oriented and supportive atmosphere where collaboration and teamwork are at the forefront. We prioritize maintaining a healthy work-life balance and are looking for a candidate who embodies humility, a hunger to learn, and a collaborative spirit.

Requirements

• 1-2 years of experience in a customer service support role
• Strong understanding of warehouse, supply chain, and distribution processes
• High school diploma or GED
• Excellent communication skills
• Continuous speaking and hearing
• Clear vision for daily computer tasks
• Mental focus and attention to detail
• Clean driving record

Nice To Haves

• Vocational training in Sales and Distribution or an Associate degree

Responsibilities

• Process and manage customer orders, credits, billing, complaints, and UPC requests while maintaining accurate records of all interactions
• Consult with customers on products and services, resolve inquiries and issues efficiently, and escalate unresolved concerns to the appropriate teams
• Drive to customer sites and plan efficient daily routes to deliver hands-on support, product solutions, and occasional deliveries
• Manage inventory by receiving, counting, and stocking items accurately using manual or digital tracking tools
• Collaborate cross-functionally and represent Industrial Finishes professionally, reflecting the company's values in every customer and team interaction

Benefits

• Competitive pay
• Medical, Dental, Vision, HSA & FSA
• 401(k) eligibility with employer match
• Profit Sharing
• Accrue 2+ weeks of PTO in the first year of employment
• Paid holidays
• Employer paid life insurance, short-term and long-term disability
• Employee Discounts
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED