Customer Service Representative/Dispatcher
Sila Services•Weymouth, MA
•Onsite
About The Position
We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of. At Boston Standard, you’ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We’re busy, we’re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right. If you’re ready for a company that keeps you busy and appreciates what you bring to the table, let’s talk.
Requirements
- 1+ years of customer service and/or call center required
- Excellent phone presence and communication skills
- Strong organization and attention to detail
- Ability to multitask and prioritize in a busy environment
- Comfortable handling upset or frustrated customers
- Basic computer proficiency and ability to learn new software quickly
- Microsoft Office knowledge required
- Strong written communication skills
- Dependable, positive, and team-oriented
Nice To Haves
- Home Services experience preferred
- Service Titan/Booking software experience is a plus
Responsibilities
- Answer incoming calls and provide a professional, friendly customer experience
- Schedule service appointments and gather accurate customer information
- Listen to customer concerns and ask the right questions to understand their needs
- Handle multiple calls, tasks, and priorities in a fast-paced environment
- Follow up with customers as needed
- Identify opportunities for additional services and maintenance plans
- Enter and maintain accurate customer information in company systems
- Communicate with dispatchers, technicians, and other team members
- Handle customer concerns calmly and professionally
- Assist with administrative tasks and special projects as needed
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life and disability insurance
- Paid training and professional development
- Opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
