Customer Service Representative (CSR)

ENSTRUCTURE LLC•New Haven, CT

25d•Onsite

About The Position

Responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and professional responsibility for each customer contact and by ensuring all customer requirements are completely met promptly and courteously.

Requirements

High School or Equivalent
Computer proficiency with MS Excel and Word
Must demonstrate a commitment to excellent customer service and always portray a professional image.
Must have great attention to detail
Extremely reliable & conscientious
Able to work independently with limited supervision & maintain a professional attitude
Is focused, not easily distracted, and is motivated to work with an ethical business
Ability to multitask, prioritize, and manage time effectively
Ability to work with a team
Capable of performing multiple tasks concurrently.
Ability to work overtime during the week or on weekends when necessary
Good understanding of warehouse operations.
Intermediate skill level in Word and Excel.
Self-starter and willing to research and resolve problems.
Ability to build and foster positive relationships
Reasoning skills
Problem-solving and troubleshooting skills

Responsibilities

Communicate directly with Warehouse, keeping frequent and clear communication to facilitate the best and most efficient business practices
Be the first point of contact for all customer incoming traffic (via phone, email, fax, etc.) and respond to these requests/inquiries in a timely fashion.
Prepare documentation for the packing and dispatch of orders by the Warehouse Coordinators.
Maintain accurate recordkeeping of databases and files (electronic and hard copies)
Coordinate and attend regular company meetings or video, teleconference with the Office Manager and Warehouse Coordinator, and accommodate international time zones