Commons Desk Operations Team Leader (CSR)

The Pennsylvania State University • University Park, FL

9d • Onsite

About The Position

Customer Service Representative (CSR) to work at Commons Desk Operations for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors. As a CSR Team Leader, the representative will oversee a specific Commons Desk on campus and provides direct services to the LiveOn community, including issuing temporary IDs for room lockouts, processing packages, and managing rental equipment.

Requirements

• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required; previous relevant work experience accepted in lieu of education.
• PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
• A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Processing USPS mail and package deliveries; forwarding USPS mail
• Issuing and tracking residence hall room keys per guidelines and maintaining key inventory
• Submitting work orders for core changes issuing temporary ID cards, reviewing digital door access information to troubleshoot
• Processing payment for various transactions using register system and maintaining a cash drawer
• Processing loaner room key sign-outs and core changes
• Processing sign-outs of recreational equipment, cleaning supplies, etc.
• Tracking and handling Lost and Found items per University policy
• Communicating policies and procedures to customers and student employees.
• Requires the operation of various office equipment and computer systems.

Benefits

• comprehensive medical, dental, and vision coverage
• robust retirement plans
• substantial paid time off which includes holidays, vacation and sick time
• 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED