Customer Service Representative (CSR)

Ice Speak Social • Los Angeles, CA

19h

About The Position

At Ice Speak Social , we specialize in bespoke call centre solutions that enhance customer satisfaction and drive business results. We’re building a vibrant, collaborative team that communicates with professionalism and a positive attitude — and we want you to be part of it!

We are seeking a motivated Customer Service Representative (CSR) to handle customer interactions, resolve inquiries, and provide excellent support across phone and digital channels. This role is ideal for individuals who enjoy helping others and working in a fast-paced environment.

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer service or call center experience preferred (not required)
• Basic computer and data entry skills
• Ability to multitask and work in a fast-paced environment
• Bilingual (English/Spanish) is a plus

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via phone, email, and chat
• Provide accurate information about services and processes
• Resolve customer concerns and escalate issues when needed
• Document interactions clearly in internal systems
• Maintain a high level of customer satisfaction and call quality
• Meet daily performance and attendance expectations

Benefits

• Paid training
• Competitive hourly pay
• Growth and advancement opportunities
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED