Customer Service Representative (CSR) Supervisor
About The Position
As a vital member of our Client Services team, you’ll lead, coach, and support the frontline staff responsible for ensuring every client’s experience is exceptional from the moment they walk through our doors. This role is ideal for a compassionate, organized, and confident leader who thrives in a high-volume, fast-paced hospital environment and is passionate about communication, teamwork, and client care. You will play a hands-on role in setting standards, supporting your team, and maintaining smooth daily operations that directly impact the success of our emergency and specialty departments.
Requirements
- 3+ years of experience as a veterinary emergency hospital receptionist
- 1+ years of experience supervising a team of 3 or more
Nice To Haves
- 2-year degree in business or a related field
Benefits
- Matching 401(k) – 4%
- Health Insurance 100% Covered: Dental, Vision, Long/Short-Term Disability, Life/AD&D
- CE Stipend + In-Hospital CE
- Employee Assistance Programs
- Pay OnDemand
- Privatized COPFML
- Material & Uniform Stipends
- Team-Building Events
- Pet Insurance with Trupanion: 1st pet – 100%, 2nd – 50%, 3rd/4th – 25%
- PTO 2 weeks minimum
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
