CSR, Greeters

Try Recycling Inc•Arva, ON

2d•Onsite

About The Position

The Customer Service Representative (CSR) – Greeter is the first point of contact for all customers, drivers, and visitors entering the facility. This role is responsible for delivering a positive customer experience while ensuring safe, efficient traffic flow and proper material handling within the yard. The CSR Greeter works closely with Scale Operators, Operations, and Customer Service teams to verify loads, direct traffic, respond to customer inquiries, and support day-to-day site operations.

Requirements

High school diploma or equivalent required
Minimum of 2 years of customer service experience preferred
Strong interpersonal and communication skills
Ability to work in a fast-paced, high-traffic environment
Strong problem-solving and decision-making abilities
Ability to work independently with minimal supervision
Team-oriented with a proactive and adaptable approach
Basic computer skills (Microsoft Outlook, Teams, Excel considered an asset)
Valid driver’s license required
Must have reliable transportation (no public transit available)
Flexibility to work at multiple locations, as required

Nice To Haves

Basic computer skills (Microsoft Outlook, Teams, Excel considered an asset)

Responsibilities

Greet all customers, drivers, and visitors in a professional and friendly manner
Provide clear directions to scale, tipping areas, and designated unloading zones
Act as the primary point of contact for all inbound site traffic
Communicate site rules, safety procedures, and expectations
Direct and manage vehicle flow to ensure safe and efficient operations
Verify and assess incoming loads
Ensure materials are directed to the correct disposal areas
Monitor tipping areas and assist in maintaining safe unloading practices
Identify and report unauthorized or unsafe materials
Respond to customer inquiries regarding accepted materials, site procedures, hours of operation, and basic pricing and services
Resolve customer concerns professionally or escalate when required
Deliver a consistent, high-quality customer experience from arrival to departure
Maintain communication with Operations regarding incoming and outgoing loads, site capacity and flow, and customer or hauler issues
Assist with basic scale operations coverage during peak periods or absences
Support coordination of bin rentals and general service inquiries when needed
Maintain accurate records or logs as required
Enforce all site safety rules and procedures
Ensure customers follow proper unloading and traffic guidelines
Remain aware of surroundings in a high-traffic industrial environment
Report hazards, incidents, or near misses immediately
Assist customers with unloading materials when required, while maintaining safety standards