(CSR) Customer Service Rep/Admin Part Time

Mark Carpenter Plumbing•Clovis, NM

9d•Onsite

About The Position

Mark Carpenter Plumbing is seeking a Part Time Customer Service Representative/CSR Admin to join their growing company family. This role is essential to the community and offers a supportive work environment. The ideal candidate is a top performer committed to excellence, willing to learn and grow in an essential industry. This position offers the opportunity to develop profitable sales, acquire customers, identify new business opportunities, dispatch and manage resources, and process client paperwork and payments. The company emphasizes a proactive approach to protecting its team members, clients, and associates while providing essential services.

Requirements

Willingness to learn and grow.
Commitment to excellence.
Ability to work Monday through Friday 4-8 PM and Saturday and Sunday 8 AM- 8 PM.
Knowledge of Excel and Word required.
Familiarity with the use of smart phones, email, and text messaging.
Ability to understand client needs and favorably influence their decisions.
Superior interpersonal skills.
Efficient time and schedule management.
Clean, neat, and professional appearance.

Nice To Haves

Experience in customer service.
Experience in sales.
Experience in dispatching.
Familiarity with HVAC industry.
Experience with CRM systems.

Responsibilities

Schedule and book service or sales appointments when clients and prospects call.
Be available to work Monday through Friday 4-8 PM and Saturday and Sunday 8 AM- 8 PM.
Develop profitable sales and acquire customers through the established sales and marketing program.
Identify new business opportunities by performing direct sales activities and providing support to administrative personnel as requested.
Dispatch, manage, and allocate resources to meet client expectations.
Process paperwork from service techs and payments from customers, respecting confidentiality.
Develop self-generated leads through networking, data mining, and referral generation.
Answer the phone promptly and professionally.
Call customers to confirm maintenance appointments and schedule as necessary.
Work closely with the service manager to coordinate scheduling and dispatch.
Sell new service agreements and renew existing service agreements.
Grow, monitor, and maintain maintenance programs; update changes in ownership, add new install job information, and review reasons for non-renewals.
Receive, record, and maintain sales lead information, setting appointments as necessary.
Communicate clearly, precisely, and in a friendly manner.
Take and deliver messages as appropriate, ensuring follow-up.
Ensure the accurate capture, data entry, and maintenance of customer information.
Work closely with the service, IAQ, and sales departments, identifying possible sales opportunities and facilitating follow-up.
Be familiar with the company, products, and services to answer questions without consulting others.
Alert managers quickly to significant customer issues, acting as a champion for customers.
Perform dispatching and scheduling of service technicians and other resources.
Win the confidence of new clients calling for service or repairs.
Schedule client appointments and assign qualified staff to perform the work.
Increase revenue from established customers and generate additional revenue from new customers using proper sales techniques, problem-solving skills, and account management.
Follow up on all leads, proposals, and potential sales until closed or lost.
Track lost sales.
Update the Customer Relationship Management (CRM) system for each interaction.
Perform customer satisfaction calls after each visit.
Ask for referrals and inform clients where and how to make them.
Have a good working knowledge of products and services offered, requiring additional study and training.
Continuously improve knowledge of HVAC work and company operations.
Establish goals and objectives for the position, with a plan of action.
Regularly review and monitor progress against goals and seek assistance as needed.
Communicate effectively with associates, superiors, vendors, and customers.
Possess superior interpersonal skills.
Efficiently manage time and schedules.
Be computer literate, with knowledge of Excel and Word required.
Be familiar with the use of smart phones, email, and text messaging.
Understand client needs and favorably influence their decisions.
Constantly learn through training from suppliers, trade shows, seminars, independent study, and other employees.
Maintain a clean, neat, and professional appearance.
Perform other duties as assigned.