Customer Service Representative, Conversion Team
About The Position
Join our experienced team as a Policy Conversion Representative and play a crucial role in the successful transition of PLS policies to the Masterpiece policy system. In this fast-paced environment, you’ll be responsible for accurately entering policy information from a variety of sources—including PLS, PRS Flood, ODEN, OARS, Agent Portal, ABIZ, Masterpiece, SharePoint, and shared drives—into the Masterpiece platform, following detailed guidelines and complex processes. You’ll collaborate closely with both onshore and offshore peers, building strong relationships and delivering customer-centric solutions that reflect Chubb’s commitment to excellence. If you have a keen eye for detail, thrive on teamwork, and are dedicated to continuous self-development, this is the perfect opportunity to make a meaningful impact and grow your career with us. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Responsibilities
- Collaborate with onshore and offshore teams to meet shared objectives and ensure successful policy conversion.
- Build strong relationships with insureds and agents, delivering solutions that meet their needs and ensuring a high-quality customer experience throughout the policy conversion process.
- Exercise sound judgment, take ownership, and make timely decisions to keep conversion projects moving forward, balancing accuracy and efficiency.
- Optimize processes for policy conversion, focusing on continuous improvement and quality assurance.
- Consistently achieve conversion targets and quality metrics, even under challenging circumstances or tight deadlines.
- Demonstrate a commitment to ongoing self-development by proactively seeking out training opportunities and resources across all relevant systems and platforms.
- Actively pursue both formal and informal learning channels to expand skills and knowledge, ensuring adaptability and growth when encountering new processes or technologies.
- Proactively take on new opportunities, projects, and tough challenges with urgency, energy, and enthusiasm.
- Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences.
- Recognize and leverage diverse perspectives and cultures within the team to enhance collaboration and results.
- Maintain consistent attendance and demonstrate a strong work ethic.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
