Customer Service Representative / Team Support

A&E Plumbing, Heating & Air•Gresham, OR

16h•$18 - $25

About The Position

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department. Answer all incoming calls by the second ring Thoroughly vet and route incoming calls in a timely manner to appropriate staff members. When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message. Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager. Maintain customer database. Take customer payments Email customer invoices or receipts Assist with simple on call messages of cancelations, payments, receipts or estimates Answer simple customer questions Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician. Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary Assist team members with simple tasks Needs to have great attention to detail Needs to possess strong organizational skills Proficient at multi-tasking Above Average computer skills Needs strong verbal and written communication skills Strong Team orientation Other projects or duties as assigned Experience with Service Titan a PLUS! Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years . Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.