Customer Service Representative / Team Support

A&E Plumbing, Heating & Air•Hood River, OR

1d•$18 - $25

About The Position

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.

Requirements

Needs to have great attention to detail
Needs to possess strong organizational skills
Proficient at multi-tasking
Above Average computer skills
Needs strong verbal and written communication skills
Strong Team orientation

Nice To Haves

Experience with Service Titan a PLUS!

Responsibilities

Answer all incoming calls by the second ring
Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
Contact proper team members with immediate customer concerns.
If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
Maintain customer database.
Take customer payments
Email customer invoices or receipts
Assist with simple on call messages of cancelations, payments, receipts or estimates
Answer simple customer questions
Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
Assist team members with simple tasks
Other projects or duties as assigned