Customer Service Representative/Collector

Atlas Credit Co. • Waco, TX

4d • Onsite

About The Position

Atlas Credit Company is a family-owned and operated financial institution that has been providing financial assistance since 1968. We are looking for a customer service representative (CSR) to give customers an extraordinary customer experience that puts a smile on their faces. The ideal candidate will be patient, empathetic, and passionately communicative, with the ability to troubleshoot and investigate customer needs. CSRs are expected to maintain high customer service standards, respond efficiently, be a team player, and become passionate about their role, customers, and team.

Requirements

• Proven customer service or financial service experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skill
• Ability to multi-task, prioritize, and manage time effectively.
• Effective reasoning skills
• Willingness to learn new skills.
• English (Required)
• Spanish (Required)

Nice To Haves

• High school or equivalent (Preferred)
• Customer service: 1 year (Preferred)
• Driver's License (Preferred)

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Provide exceptional service to all customers.
• Data entry of loan applications/documents.
• Maintain office cash with accuracy and proper security.
• Grow the office by marketing to new and existing customers.
• Minimize delinquency through appropriate collection activities.
• Make a large number of outgoing calls.
• Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Maintain valid Driver’s License and Insurance for vehicle.

Benefits

• Competitive salary
• Full benefit package
• Advancement opportunities
• Group health insurance plans
• Optional dental and vision insurance
• Paid vacation and sick time
• 401(k) Plan with matching
• Paid major holidays
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED