Customer Service Representative - Chat Support - San Juan, PR

UnitedHealth Group•San Juan, PR

3d•Hybrid

About The Position

This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. This position follows a hybrid schedule with three in-office days per week.

Requirements

1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Microsoft and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of 8:00am to 6:00pm ATL.
English proficiency

Nice To Haves

Health care experience

Responsibilities

Provides customer service support to providers through live phone call or live chat, to give updates on their credentialing status or contracting status and validates state specific requirement
Focus on resolving issues on the first interaction, navigating through complex computer systems to identify the status of the issue and provide appropriate response to the provider
Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and continue to establish rapport
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Complete outbound calls as needed to complete case resolutions
Other duties or projects may apply