Customer Service Representative- Cashier

HSBC•Guernsey, OH

2d•Onsite

About The Position

A branch-based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

Requirements

Have a passion for continuously delivering a superior customer service.
Pride yourself in consistently delivering a personalised, friendly and efficient service always.
Uphold high standards of quality ensuring accuracy.
Previous experience working in a customer focused environment
Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport.

Responsibilities

Accurately and promptly resolve customer queries and requests.
Deliver an exceptional customer service experience.
Ensure accurate cashiering activities.
Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
Gain comprehensive knowledge of the Bank’s full range of products and services to enable you to connect the customer to the best possible service.
Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
Treat customers fairly at the heart of all that you do.