Customer Service Representative - Billing II
Quest Diagnostics•Clifton, MA
•Onsite
About The Position
Customer Service Representative - Billing II - Mon - Fri, 8:00AM-5:00PM Eastern. Demonstrates skill and passion to deliver exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.
Requirements
- 2 or more years related customer service excellence experience in healthcare-related field.
- Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards
- Consistent exceptional customer service, accuracy and quality focus required.
- Knowledge of billing/finance and eligibility processes, practices, and concepts
- Good performance & productivity, good attendance, good conduct, good teamwork.
- Typically, cross trained in 2 or more moderately complex areas with demonstrated skills in each.
- High school diploma, GED (or higher) (Required)
Nice To Haves
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Responsibilities
- Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
- Typically makes moderate complexity, inbound and outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence.
- Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
