Customer Service Representative, Bilingual

Markel•Richmond, NE

21d•Hybrid

About The Position

The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role. Now Hiring: Spanish Bilingual Customer Service Representative I We are looking for a Spanish bilingual Customer Service Representative I to join our Specialty Service team. In this role, you will be the first point of contact for new and existing customers, helping answer insurance-related questions and delivering a positive, professional customer experience. This position is a great fit for someone who enjoys helping people, communicates clearly in both English and Spanish, and can build trust with customers while supporting long-term relationships and renewal business. Regular, on-time attendance is an essential function of this role.

Requirements

Fluency in both English and Spanish, with the ability to assist customers professionally in both languages.
A customer-first mindset and dedication to creating a positive service experience.
Strong phone communication skills and a professional, calm approach to customer conversations.
Comfort working in a fast-paced call center environment while navigating multiple systems.
Willingness to learn insurance products, procedures, and systems/applications.
Reliability, accountability, and strong attention to detail.
High school diploma or equivalent; some college is a plus!
1 or more years of prior customer service experience preferred
Demonstrated job stability and attendance records
Solid computer, grammar and multi-tasking skills
Comfort with a high-volume service center.
US Work Authorization required.
Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

Prior customer service experience is preferred, especially in a high-volume phone or service center environment.
A Property & Casualty Insurance license is required for this position.
The qualifying license is a 220 License , also known as a General Lines Agent License , for Florida .

Responsibilities

Serve as a helpful, professional first point of contact for customers with insurance questions.
Communicate clearly and effectively with customers in both English and Spanish.
Work to resolve customer concerns on the first call whenever possible and escalate appropriately when needed.
Customer Service Representatives are expected to stay current on procedures, products, and programs to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.