Customer Service Representative (Bilingual)

Westerkamp Group, LLC • Hoover, AL

3d • Onsite

About The Position

We are growing! Westerkamp Group, LLC is an expanding company specializing in Revenue Cycle Management services in the health care industry. We are currently seeking a Customer Service Representative in our Birmingham, Alabama office.

Requirements

• Customer/Client Focus
• Flexibility
• Teamwork Capacity
• Communication Proficiency
• Technical Capacity
• HIPAA and Confidentiality knowledge
• Bilingual in English/Spanish

Responsibilities

• Answer Telephone calls promptly and in a polite and professional manner
• Using sound judgement when handling calls, especially with upset guarantors
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Maintains patient and family confidence by keeping all information confidential
• Internal Reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed