Customer Service Representative (Bilingual)

Community Choice Financial Family of Brands • Smyrna, GA

8d • Remote

About The Position

As a Customer Service Representative, you’ll help deliver positive customer experiences through every interaction. You'll assist customers with orders, answer questions, resolve concerns, and provide support that strengthens customer relationships and drives satisfaction. Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names, superior service, and helping customers create homes they love. Our team members play an important role in building relationships, supporting customers, and making a difference in the communities we serve.

Requirements

• A high school diploma or equivalent.
• Must be at least 18 years old in the United States.
• Must be at least 18 years old in Canada.
• Excellent verbal and written communication skills, plus a professional demeanor with customers and colleagues.
• Ability to understand and communicate product knowledge.
• Ability to work a full time schedule within business operating hours to include 10 A.M. to 7 P.M. Monday – Saturday, with Wednesdays and Sundays off.
• Meticulous attention to detail and ability to accurately enter data.
• Strong multitasking, organizational, writing, and problem-solving skills.
• Proficiency in using phones, POS system, Microsoft Office, and other relevant computer applications.
• Background check required.
• Bilingual (English/Spanish)

Nice To Haves

• Call center and/or dialer experience.
• Recent and relevant customer service, retail, or sales experience.

Responsibilities

• Assist customers over the phone with product inquiries, orders, applications, forms, and account updates.
• Process orders, forms, applications, and requests with accuracy and integrity.
• Guide new and existing customers through the online ordering process.
• Accurately process customer requests and maintain customer records.
• Respond to customer questions and resolve issues in a professional and timely manner.
• Listen actively, identify customer needs, and recommend appropriate solutions.
• Escalate complex issues and customer concerns to the appropriate team members when necessary.
• Document customer interactions and follow established procedures for issue resolution.
• Maintain a positive, empathetic, and professional attitude during all customer interactions.

Benefits

• Same-day pay (up to three payments per pay period)
• Hourly pay plus performance-based incentives
• Paid time off, including vacation, sick time, and holidays
• Medical, dental, and vision insurance eligibility and telemedicine access with enrollment
• 401(k) plan with contribution matching
• Tuition Reimbursement up to $1,500 per 12-month period for qualified courses and education
• Employee Assistance Program
• Employee Business Resource Groups that foster meaningful connection
• Dollar-for-dollar team member matches, up to $1,000 per year, through Aaron’s foundations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED