Customer Service Representative - Back of House (Part-time)
About The Position
Watermelon Swim is seeking a friendly, organized, and dependable Customer Service Representative (Back of House) to join their team. While this role is not client-facing, it is crucial for supporting families, the team, and daily operations through phone, email, scheduling, and administrative tasks. The position involves assisting clients with scheduling, account questions, purchases, and program information, as well as supporting daily operations through administrative coordination, professional communication via phone and email, collaboration with team members, and maintaining accurate client records.
Requirements
- Passionate, friendly, organized, and dependable individuals.
- Strong customer service and administrative experience.
- Excellent communication skills and a positive, solution-oriented attitude.
- Proficiency with multi-line phone systems and Microsoft Office (Outlook, Word).
- Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
- Must be at least 18 years old.
Responsibilities
- Provide top-notch customer service by assisting clients with scheduling, account questions, purchases, and program information.
- Support daily operations through administrative and behind-the-scenes coordination.
- Communicate with families professionally through phone and email.
- Collaborate with team members and management to ensure smooth, efficient operations.
- Help maintain accurate client records and support enrollment needs.
Benefits
- Consistent part-time schedule.
- Opportunities for professional development and growth.
- A positive, supportive, and fun work environment.
- Work for a recognized Tampa Bay Best Place to Work.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
