Customer Service Representative Associate
About The Position
Responsible for supporting financial resource activities by assisting patients, families, and staff with account inquiries, payment processes, and available assistance programs. Provides accurate information regarding billing, insurance, and financial options to promote timely resolution of accounts. Ensures compliance with institutional policies, payer requirements, and regulatory standards while maintaining patient confidentiality. Coordinates with internal departments and external partners to deliver excellent customer service and enhance the overall patient financial experience.
Requirements
- High school diploma or equivalent
- 0-2 years of experience
- All experience must be paid and in the same related field.
- Part-time and PRN experience will be prorated based on hours worked per week.
- Volunteer work and internships for academic credit are not counted.
Nice To Haves
- An equivalent combination of education and experience may be considered.
Responsibilities
- Assists patients and families with questions regarding billing, insurance, and financial assistance options.
- Reviews account information to identify outstanding balances and provides guidance on payment arrangements.
- Collects and processes payments accurately in accordance with institutional procedures.
- Verifies patient insurance and financial information to ensure accuracy and completeness.
- Documents all interactions and account updates in systems in a timely and accurate manner.
- Communicates with internal departments to resolve account discrepancies or escalate issues as needed.
- Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information.
- Delivers courteous and professional service to patients, families, and staff to support positive experiences.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
