Customer Rep Assoc I Employ
About The Position
The Maine Department of Labor is now hiring for a Customer Service Representative Associate I for the Northern Kennebec Valley CareerCenter at Hinckley! This is your chance to join a team of hardworking professionals who support job seekers and businesses across Maine. If you enjoy working with the public and have an enthusiastic energy to make a difference by connecting individuals with employers and a positive approach in assisting individuals to gain the skillsets needed to be successful in the workforce, then this career is for you! This position involves intensive customer service work and includes greeting customers both over the phone and in person, providing information about services, referral agencies, and other available resources, processing invoices, and ordering supplies. Excellent customer service is a must!
Requirements
- Ability to search for information.
- Ability to prepare worksheets and perform data entry.
- Ability to remain calm in stressful situations.
- Knowledge of community resources and service programs.
- Ability to stay current and understand, discusses, explain, and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology.
- Ability to determine facts, detects errors and irregularities, and take appropriate action in accordance with established procedures.
- Ability to exercise good judgment in appraising situations and making decisions/recommendations.
- Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.
Nice To Haves
- Experience providing information and guidance in customer service settings.
- Excellent communication skills.
- Experience using virtual communications platforms such as MS Teams and Zoom.
Responsibilities
- Correspond with the public over the phone, through email and in person to receive and/or provide information to customers and partners.
- Assess customer background, qualifications, and history to determine basic program match.
- Schedule and make referrals to community partners for services.
- Examine documents and other relevant information, determine facts, detect errors and irregularities and confer with the supervisor/team to take action.
- Prepare worksheets, periodic reports and perform data entry.
- Establish computerized and/or manual filing systems.
- Post to, amend and/or update CareerCenter web and social media pages using established content and knowledge of modern office software.
Benefits
- 13 paid holidays
- 12 days of sick leave
- 3+ weeks of vacation leave annually
- Health Insurance Coverage (State pays 85%-100% of employee-only premiums)
- Health Insurance Premium Credit (decreases employee-only premiums by 5%)
- Dental Insurance (State pays 100% of employee-only dental premiums)
- Retirement Plan (Maine Public Employees Retirement System)
- Six weeks of fully paid parental leave
- Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
