Customer Service Representative - APPRAISER

Sedgwick County•Wichita, KS

13d•Onsite

About The Position

This position supports the Sedgwick County Appraiser’s Office by providing professional, accurate, and courteous assistance to property owners, representatives, internal departments, and external customers while helping them understand appraisal processes, property records, valuation information, appeals, exemptions, grievances, and related office procedures. The role performs a variety of customer service, records maintenance, research, and appraisal-support duties involving real estate, individual personal property, and business personal property accounts in accordance with Kansas statutes, Kansas Department of Revenue Property Valuation Division guidelines, Sedgwick County Appraiser’s Office policies and procedures, and applicable appraisal standards. This position plays an important role in maintaining accurate property data, supporting annual valuation activities, processing changes, and promoting a positive and professional image of the Appraiser’s Office.

Requirements

High school diploma or equivalent.
Two (2) years of customer service or administrative support experience in a professional office setting.
Must successfully pass the following courses within three (3) years of hire date: Kansas Property Tax Law.
Must successfully pass the following courses within three (3) years of hire date: Kansas Personal Property Valuation and Assessment.

Nice To Haves

Two (2) years of mass appraisal experience and/or five (5) years of administrative assistance or customer service experience in a professional office setting.
International Association of Assessing Officers (IAAO) Course 101 Fundamentals of Real Property Appraisal.
Uniform Standards of Professional Appraisal Practice (USPAP).
Kansas Property Tax Law.
Kansas Personal Property Valuation and Assessment.
Orion Introduction and Overview of Basic Functionality.

Responsibilities

Assist customers professionally in person, by phone, and in writing.
Respond to questions and requests accurately, promptly, and courteously.
Explain Appraiser’s Office processes, records, procedures, and resources to property owners, taxpayers, and authorized representatives.
Assist with valuation appeals, forms, and related account information.
Support individual personal property, business personal property, real estate, and appeal accounts.
Research valuation history and assist customers with the office website and online tools.
Coordinate with County departments to resolve questions, reconcile changes, correct discrepancies or inequities, and support production needs.
Receive, document, and assist with KORA requests; promptly notify the KORA Coordinator to support timely acknowledgment and response.
Assist customers with ad valorem tax exemption paperwork.
Provide information on Board of Tax Appeals proceedings, orders, and exemption requirements.
Review, prepare, and process tax grievance applications.
Prepare and process personal property and real estate change orders.
Research, review, and maintain real estate, individual personal property, and business personal property accounts for annual valuation.
Research and prepare change orders for personal property, business personal property, and real estate accounts.
Assist with discovering, listing, and valuing personal and business property assets.
Identify, research, and correct account discrepancies.
Maintain accurate property records supporting fair, consistent, and reliable appraisal outcomes.
Apply Kansas statutes, Property Valuation Division directives, office policies, and appraisal standards.
Support accurate data maintenance and efficient office workflows.