Customer Service Representative (Airport)

Outagamie County•Appleton, WI

18h•Onsite

About The Position

Reporting to the Airport Operations Supervisor, the Office Assistant performs general administration support functions, customer service support including tasks related to aircraft FBO operations and receptionist duties. This position is at the FBO at the Appleton International Airport. Typical Full-time shifts: 4:00am-2pm, 1pm-11pm, or 8pm-6am. Typical Part-time shifts, but may fluctuate based on operational needs: 5am-1pm, 2pm-10pm, 10am-4pm. Casual call - fill in shifts for holidays, vacations, and such. Hours would mostly likely mimic part-time schedules. During EAA, this position requires an "all hands on deck" approach, and all employees may be required to work additional hours or adjust schedules to support operational needs.

Requirements

High school graduate or G.E.D Or, any equivalent combination of education and experience which provide the necessary knowledge, skills, and abilities
Must possess and maintain a valid driver's license
Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment.
TSA background security checks and other testing as required
Ability to organize work.
Must be comfortable working early morning, day, and nights and in all-weather conditions
Ability to work without direct management supervision
Knowledge of Airport and department goals, policies and procedures.
Knowledge of and demonstrated skill in performing general clerical duties.
Ability to handle simultaneous calls on multi-line phone systems
Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator.
Demonstrated ability to comply with appropriate safety regulations.
Ability to effectively use computer software utilized by the department.
Ability to effectively communicate in English and understand and follow written and oral instructions.
Ability to maintain strict confidentiality.
Ability to work semi-independently making sound decisions using good judgment.
Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public.
Demonstrated reliability in attendance and flexibility to work hours.
Standing and walking for extended periods of time
Good eye-hand coordination with good peripheral vision

Responsibilities

Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies.
Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department.
Support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
Records minutes at Airport meetings.
Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets.
Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public.
Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys.
Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions.
Assists with special events for Airport and FBO initiatives
Conducts customer surveys for Airport and FBO initiatives
Maintain master database for all contacts for use by Administration and FBO tenants.
Maintains regular and predictable attendance, works overtime/extra hours as required.
Performs other duties as assigned.