Customer Service Representative - Automotive/Materials

Universal Products•Goddard, KS

3d•$17 - $19•Onsite

About The Position

Coordinates and works with customers, other Account Managers, Inventory, Shipping, Warehouse, Accounts Receivable, Purchasing, Quality & UP Supervisors & Management. Acts as a liaison between our customer and Universal Products. Receives customer orders and inquiries concerning prospective, new, current and past orders.

Requirements

High school diploma or general education degree (GED)
A demonstrated ability to deal with customers and complaints, on the phone or in person preferred
1 year of customer service representative experience
Basic computer skills
Working knowledge of Microsoft Word and Microsoft Excel
Must be able to read, analyze, and interpret general information pertaining to the job.
Must be able to write documents and reports required for the job.
Must be able to effectively communicate both verbally and in writing, and be able to effectively present information and respond to questions from managers, customers, and other employees.
Must be able to add, subtract, multiply, and divide, using whole numbers, decimals, and common fractions.
Must have the ability to apply common sense understanding to carry out detailed written or oral instructions.
Must have the ability to apply information and variables learned from one task or project to other similar situations.
Must be proficient in the use of keyboard and 10-key for the purpose of entering data and creating reports.
Observes safety and security procedures; Reports potentially unsafe conditions; uses equipment and materials properly.

Nice To Haves

Fluency in Spanish a plus.

Responsibilities

Communicate with customers by phone, fax, or email about stock orders
Process purchase orders for stock products
Provide customers with pricing & discount information
Handle inquiries from customers for lead times, inventory status, pricing, discounts, part numbers, purchase orders, order revisions, returned merchandise, field claims, complaints, etc.
Provide shipping confirmation information to customers
Initiate RMA processing
Set up new customers – fill out new customer form for AR
Confer with Accounts Receivable regarding credit terms for new customers, credits/debits, billing errors, credit card issues, etc.
Convey customer quality issues to Quality Dept & Production managers; report feedback to customer
Attend trade shows as requested by supervisor
Assist with set up and/or tear down of trade show booths
Follow up leads from trade shows
Visit customer facilities as requested by supervisor
Perform other duties as assigned by supervisor