Customer Service Representative 4

Arizona Department of Administration • San Luis, AZ

3d • $45,863 • Hybrid

About The Position

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. Join this unique division that maintains the safety and compliance of our transportation network around the state at our borders. Our Enforcement and Compliance division offers roles from customer support, to dispatching, all the way to senior management! This position serves as a Commercial Vehicle Safety Alliance inspector with duties involving the weighing & complete inspection of commercial type vehicles. Monitor approaching traffic, select commercial vehicles for inspection: operate scale console to weigh commercial vehicles, inspect and test all types of vehicle components and systems, inspect driver’s license, log book, documents, and driver’s physical condition; determine if they comply with weight, size, load containment/securement, hazardous materials, safety, registration requirements, required equipment; and compliance with the Arizona Title 28 Motor Vehicle Code and other laws, rules, and regulations governing these vehicles, and refer violators to an enforcement officer for action. Provide directions and information to the public and allied agencies; attend briefing and training days and train new personnel to conduct inspections. In-and-out state travel & overnight travel to include Mexico and background check is required. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

• Knowledge of State and Federal Law
• Knowledge of Policies and procedures established for the Enforcement and Compliance Division.
• Knowledge of Manufacturer's vehicle identification numbers and their confidential locations.
• Knowledge of Principles of problem solving along with conflict resolutions.
• Knowledge of Cash reconciliation and preparation of daily deposits.
• Knowledge of Office machines and computers.
• Experience in Federal Motor Carrier regulations, Title 28, ECD Operational Orders.
• Verbal and written communication skills necessary to provide clear and detailed information in response to a broad variety of requests for information.
• Skills in Operating fixed and mobile scale equipment.
• Skills in Conducting vehicle inspections.
• Skills in Customer service and telephone etiquette for interacting with customers on a constant basis.
• Skills in Basic math computation to determine, calculate and collect appropriate fees and taxes.
• Skills in Computer usage and time management reporting.
• Skills in Organizational and time management to complete tasks in a timely manner independently or in a group setting.
• Skills in Google Workspace.
• Ability to Perform professional customer service.
• Ability to Understand and interpret Arizona Revised Statutes.
• Ability to Resolve technical problems, and answer questions regarding IFTA (International Fuel Tax Association) licensing and IRP (International registration Plan) registrations.
• Ability to Operate general office equipment, answer phones and draft correspondence in various forms.
• Ability to Multi-task among various transactions and use of a database to complete transactions.
• Ability to Obtain Commercial Vehicle Safety Alliance (CVSA) Level 1 certification; and to maintain Weight Master and Commercial Vehicle Safety Alliance (CVSA) certification.
• Ability to Travel out of State and into the Republic of Mexico.
• Ability to Speak, translate, and read in English and Spanish.
• Obtain a US Passport/Sentri within 6 months.
• A Valid Driver's License.
• A Weigh Master certification and CVSA Level 1 certification is required.
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• The license must be current, unexpired, and neither revoked nor suspended.
• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.
• An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• 2 years of customer service.

Responsibilities

• Translate English to Spanish rules, regulations and laws through reading, writing and verbal instruction and information.
• Perform the issuance of applicable permits, the routing of over-dimensional loads and the collection of appropriate fees and taxes.
• Take appropriate enforcement action as authorized by state and federal motor vehicle and operator laws, rules and regulations.
• Lead in conducting inspections on commercial vehicles, communicate with drivers, assess driver’s physical condition, inspect log books and other documentation; identify when enforcement action is required and refer the problem to an enforcement officer.
• Weigh trucks and commercial vehicles with scale equipment, monitoring traffic and selecting commercial vehicles for inspection.
• Assist Enforcement officers if an emergency arises.
• Responsible for the issuance of permits, data entry, cash handling and reconciliation; follow established safe working practices; establish and maintain good communication with customers; document inspections, and complete other duties.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed