Customer Service Representative 3

S R INTERNATIONAL INC•Phoenix, AZ

3d•Onsite

About The Position

This is challenging work, but we have a 98% employee retention rate because this a great place to work at. We offer training, support, and wonderful benefits for those that go from contractor to employee. The CSRs are required to communicate with attorneys, legal support staff, members of the public and state agency personnel. HireRight must be used for Background Checks and Drug Screenings. Global ID facial Biomatrix. Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.

Requirements

Accuracy while typing
Experience with using computers
Customer service skills
Microsoft Office Programs
Concepts of professional conduct.
Customer service techniques
Confidentiality and ethical guidelines for professional conduct and protecting customer information.
Strong interpersonal communication and effective decision-making capabilities
Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
Use of personal computer with multiple programs running simultaneously
Perform, repetitive, detailed work with a very high level of accuracy
Handle diverse and upset customers with tact and diplomacy
Sit uninterrupted for prolonged periods of time
Research data using the case tracking system
2+ Years in a Customer Service role
High School Diploma/GED

Nice To Haves

Basic secretarial, legal support, or customer service skills are preferred for working in a professional office.
Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.

Responsibilities

Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.
Registers parties for hearings with names, phone numbers and time of call.
Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
Communicates verbally and/or in writing with appropriate personnel re: case/hearing status.
Responds to status of appeals calls from internal and external customers and processes requests.
Performs research in multiple databases to respond to questions regarding status of case.
Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors.
Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.