Customer Service Representative 2
About The Position
The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the in the lives of all Arizonans. This position provides courteous, accurate, and timely customer service to the public of the State of Arizona while answering calls using the BVR call center system and to in person customers. This entails managing a high volume of customer calls that come into the call center while providing direction and assistance to each caller in a timely and professional manner. The incumbent will comply with statutes, rules, regulations, policies and procedures. Process and secure customer information, cash receipts, certified paper, applications, and confidential documents, may include amended or corrected documents. Will provide entry level customer service activities by performing tasks initiated by the general public.
Requirements
- Minimum high school diploma or equivalent.
- 5+ years of experience in customer service or 3 years in a customer service call center environment.
- Experience with multiple line telephones, computer and technology preferred.
- Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Nice To Haves
- Experience with multiple line telephones, computer and technology preferred.
Responsibilities
- Provides complete and accurate service to applicants for birth and death certificate requests, amendments, corrections and court ordered paternity through the quality review and shipment of records to applicants.
- Ensures all mail is enveloped and properly secured each day.
- Sorts, opens and reviews incoming mail and distributes to appropriate area.
- Answers telephone calls and gives appropriate guidance and information to the caller to facilitate resolution of the issue.
- Research the various databases to identify a record, order information and or status of an order.
- Log, document, and file returned mail.
- Contact customers to verify address information.
- Prepare logs, reports, and statements for monthly accounting and archiving.
- Review and approve/disapprove customer applications.
- Apply statutes, rules, policies and procedures.
- Assist with special projects requiring research, documentation, filing, and organizing.
- Other duties as assigned as related to the position.
Benefits
- Affordable medical and dental insurance plans
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
- 10 paid holidays per year
- Wellness program and plans
- Life insurance
- Short/long-term disability insurance
- Defined retirement plan
- Award winning infant at work program
- Credit union membership
- Transit subsidy
- ADHS Student Assistance Pilot Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
