Customer Service Representative 2 - Mesquite - Minimum Qualifications Waived

State of Nevada•Mesquite, NV

2d•Onsite

About The Position

This position will be located in our Mesquite DMV Office within the Customer Services Division. Customer Services Representatives working at DMV provide support for driver licensing, ID cards, vehicle registration and titling, occupational licensing, and reinstatement processes, while ensuring compliance with all policies and regulations. The Incumbent will perform in a trainee capacity and acquire the knowledge, skills and abilities required to perform at the Customer Services Representative 2 level. The appointee will be trained and/or required to carry out the following job duties: assisting customers, reviewing documentation, handling funds, researching policies, calculating fees, maintaining supplies, and supporting office opening and closing procedures. Technicians also process transactions for titles, registrations, and both noncommercial and commercial driver’s licenses with accuracy and adherence to NRS/NAC requirements. Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Customer Service Representatives perform customer support duties including receiving and responding to inquiries from the public, other State and outside agencies.

Requirements

One or more years of applicable experience as described in the job duties
Graduation from high school or equivalent education.
Applicants must be authorized to work for ANY employer in the U.S.
Knowledge of applicable federal and State laws, regulations, and agency policies and procedures.
Knowledge of standard business practices; writing letters and reports; preparing informational materials.
Skill in recordkeeping and interviewing techniques.
Skill in identifying fraudulent documents and verifying security features.
Skill in identifying and correcting data discrepancies and omissions.
Skill in reviewing and evaluating information from various sources and responding to requests for information.
Skill in performing research, information retrieval, and report preparation.
Ability to maintain a positive and professional attitude towards customers; interact with customers from varying social, economic, educational, and cultural backgrounds.
Ability to respond to and prioritize multiple phone calls and other requests or interruptions.
Ability to maintain confidential records.
Ability to evaluate and respond to complaints; handle stressful situations and difficult customers in a calm and professional manner.

Responsibilities

Serve as first line of contact to customers via telephone, online, or in person.
Maintain data, records, and accounts.
Enter, update, verify, and correct information.
Review forms, ensure completion of documents.
Collect fees related to transactions.
Determine customers’ requests, assess document validity, and provide information about programs and services.
Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
Process determination notices.
Conduct interviews to elicit and record information.
Gather, research, make determinations, resolve issues, and communicate information.
Review and approve applications and licensing requirements.
Maintain confidential information.
Reconcile transactions.
Administer tests and process transactions.
Perform related duties as assigned.