BMV Customer Service Representative 2

State of Indiana•Evansville, IN

1d•Onsite

About The Position

The Indiana Bureau of Motor Vehicles (BMV) is seeking a Customer Service Representative 2 to administer and evaluate driving exams and assist customers with titles and registrations. This role involves calmly and patiently evaluating customers’ knowledge and ability to adhere to traffic laws. When not facilitating exams, the representative will be on the front line, processing transactions for customers. This position requires working at both the Evansville West and Mount Vernon locations.

Requirements

Must be 21 years of age or older.
Must possess a valid driver’s license for at least the preceding 12 month period.
Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Customer service experience.
Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
Must be familiar with the operations of all types of motor vehicles.
Working knowledge of Indiana driving laws.
Top-notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
A High School Diploma or High School Equivalent (HSE) is required.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Administer skills tests and evaluate driving skills.
Assist customers with vehicle/watercraft titles and registration needs.
Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
Attend training classes and/or take certification tests as required.
Maintain privacy of customer and all related records.
Substitute for Customer Service Representatives as needed.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, Up to 15 hours of paid community service leave, Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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