CUSTOMER SERVICE REPRESENTATIVE 2

Arizona Department of Administration • Phoenix, AZ

2d • Onsite

About The Position

The Arizona Department of Agriculture is currently recruiting for 2 to 4 reliable self-starters to join our licensing team as a Customer Service Representative II. The positions perform tasks related to answering customer inquiries received via telephone, in-person, or through applications; correspondence concerning the various programs which relate to the issuance of licenses and permits regulated by the Department of Agriculture. The position is fast paced and requires the successful candidates to be able to change task frequently. The positions require employees to work in the office 5 days a week and have good attendance. The duty post for the position is located in our downtown Phoenix office located at 1010 W. Washington Street, Phoenix AZ. The Department is willing to train the right candidate for our Customer Service positions.

Requirements

• Customer service techniques.
• Federal/state rules, regulations, policies, and procedures.
• Arizona Revised Statues dealing with licensing functions.
• Microsoft Word, Excel, Outlook, Access, and Google Suite.
• Other software programs related but not limited to: Meat, Dairy, Egg, Aquaculture, Brands, and Equine.
• Basic math and computation methods, money handling procedures, and working knowledge of accepted accounting principles.
• General accounting principles including cash handling.
• Customer service techniques including face-to-face, telephone, and email interactions.
• Oral and written communication.
• Interpreting rules, regulations, polices and procedure, and explaining those rules etc. to the general public.
• Prioritize and manage time.
• Exercise good judgment within established guidelines.
• Work within a team environment.
• Multitask and change task frequently
• Adjust to changes in policies and procedures.
• Verbally communicate with walk-in customers.

Nice To Haves

• Bilingual (Spanish)
• 1 or more years working in an office environment

Responsibilities

• Work with the Central Licensing Customer Service Team to administer licensing programs, including Credentials; Feed; Fertilizer; Pesticide; Seed; Aquaculture, Dairy, Eggs, and Meat; Native Plant; Livestock Brands; Equine Hauling and Rescue Registration; Pest Management Licensing.
• Answer phones, respond to emails, and assist with walk-in customers.
• Enter data, collect fees, make deposits, and balance accounts.
• Respond to customer complaints and complicated problems.
• Follow policies, procedures, laws, and rules.
• Perform other duties as assigned.

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed