Customer Service Representative 2 (Watercraft)
About The Position
The Arizona Game and Fish Department is seeking a detail-oriented problem-solver to join their Watercraft team as a Customer Service Representative 2. This role is crucial for supporting the public, regional offices, and Arizona’s boating community, ensuring safe, legal, and enjoyable experiences on the water. The position involves maintaining the integrity and efficiency of the registration system and making a positive impact statewide. The work environment offers training opportunities and encourages career development, with potential for promotion to Customer Service Representative 3 after 12 months.
Requirements
- Knowledge of public relation practices.
- Knowledge of Game and Fish Commission rules and orders.
- Knowledge of A.R.S. Title 5, Title 33 and other applicable Arizona Revised Statutes.
- Knowledge of U.S. Coast Guard Federal requirements governing states registration.
- Knowledge of law enforcement practices, concentrating on investigations and documentation.
- Knowledge of hull identification and safety equipment.
- Knowledge of terminology of watercraft structures and equipment.
- Knowledge of Federal regulations regarding proper formats and validity of manufacturers identification codes.
- Knowledge of court documents regarding divorce, probate, trust documents, seizures, repossessions, bankruptcy, lien foreclosure laws Title 33, and litigations.
- Skills in active listening, problem solving, organization; multitasking; oral and written communication; customer service; working in an environment with high-volume, heavy workload; grammar usage; 10-key and money handling.
- Ability to work independently.
- Ability to respond to others with tact, diplomacy and patience.
- Ability to maintain harmonious working relationships with all levels of Department staff and external customers.
- Ability to maintain confidentiality.
- Ability to use discretion and independent judgement.
- At least one (1) year of experience in a customer service position.
- Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
- Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Responsibilities
- Processes and registers new watercraft registrations, renewals, transfers and duplicates.
- Reviews documentation for accuracy and completeness to determine compliance.
- Returns invalid transactions with detailed instructions for compliance.
- Provides customer service to watercraft registrants through the mail and over the telephone, resolving complex registration issues according to laws, rules and procedures.
- Researches watercraft registration history for public records requests.
- Utilizes Cash Pro system to financially process watercraft transactions.
- Perform other duties as assigned.
Benefits
- 13 days’ of vacation
- 12 sick days
- 10 paid holidays
- Tuition Reimbursement Program
- Participation in the nationally recognized Arizona State Retirement System
- Superior health care options
- Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
- Life, long-term disability, and short-term disability insurance options are available
- Many more benefit programs are available
- Paid Parental Leave program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
