Customer Service Representative 1 - Aurora

Hormann Career Portal•Aurora, CO

22h•Onsite

About The Position

Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.

Requirements

High School Diploma or GED equivalent
One year of professional customer service experience preferred
Thorough knowledge of products and quality standards.
Knowledge of customer service principles and practices.
Extensive knowledge of product catalog and troubleshooting techniques
Strong oral and written communication skills
Strong interpersonal skills
Microsoft Office
Proficient computer, keyboarding and 10-key skills
Positive, upbeat and professional demeanor; a “Yes We Can!” attitude
Professional, engaging verbal communication skills by phone and in person
Handling high volume phones and fast paced environment.
Efficiently network and coordinate work with customers and suppliers
Manage effectively time to meet targets and deadlines
Ability to excel in a fast-paced environment; ability to multitask is a must.
Demonstrate passion and enthusiasm for customer service excellence
Maintain focus and positivity while resolving challenging or complex problems

Nice To Haves

college coursework preferred but not required
Experience in a manufacturing or garage door industry preferred

Responsibilities

Field inbound customer service support calls with potential for extended periods of high volume
Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Troubleshoot customer service problems
Process orders in a fast-paced environment.
Provide knowledgeable answers to questions about product, pricing and availability.
Help customers navigate our website and place orders online.
Work with internal departments to meet customers’ needs.
Work with customers to resolve product returns, shipping inquiries and order status questions.
Other related job duties as assigned