Customer Service Representative 1 - Marion, OH

WesBanco Bank, Inc.•Marion, OH

8h•$17 - $21

About The Position

The Customer Service Representative (CSR) accepts and accurately processes financial transactions according to the Bank’s policies and procedures. As an initial contact for new and existing customers, the CSR provides customer service, performs account transactions, identifies referral opportunities, and directs referrals and more complex service issues to the appropriate person or line of business. The role contributes to a positive work environment and supports the success of the Banking Center.

Requirements

High school diploma or GED required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to interpret and follow written, verbal, and visual instructions, using sound judgment and common-sense decision-making to complete tasks accurately and effectively.
Ability to address problems involving several concrete variables in standardized situations.
Strong product knowledge appropriate to the level of selling and product promotion expected in the position.
Excellent organizational skills and ability to multitask and be flexible.

Nice To Haves

At least one year of cash handling, sales, or customer service experience preferred.
Sound mathematical and analytical skills preferred.

Responsibilities

Model the Bank’s Mission, Vision, and Pledge.
Accept and accurately process financial service transactions.
Manage and balance a CSR cash drawer and follow cash-handling procedures.
Comply with security and audit procedures.
Keep employee information and customer business confidential and secure.
Support customer needs as part of a team, including answering incoming telephone calls and completing other assigned duties for the Banking Center.
Meet assigned individual referral goals.
Direct referral opportunities and complex customer service issues to the appropriate person or line of business, and follow up to ensure customer needs are met.
Make outbound customer calls as needed to support the Banking Center’s sales and service needs.
Develop and maintain working knowledge of the Bank’s products and services.

Benefits

17 days of paid time off (PTO).
5 days of short-term disability (STD).
11 annual paid holidays.
Medical, dental, and vision benefits.
Health Care Flexible Spending Account.
Dependent Care Flexible Spending Account.
Transportation Fringe Benefit Plan.
Group life insurance.
Long-term disability.
Optional life insurance.
Access to voluntary benefit products, including cancer, term and universal life, accident, short-term disability, and critical illness policies, and other ancillary benefit products.
401(k) with employee match.
Eligible for approved overtime and referral incentives.