Customer Service Representative 1

AF Group•Lansing, MI

12h•$34,700 - $58,050•Onsite

About The Position

Customer Service Representative I is focused on providing administrative, data entry and policy issuance support. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

Requirements

High School Diploma is required.
Proficient in Microsoft Office skills including Word, Excel, Outlook, Access, and PowerPoint.
Completes and passes AINS 21 in the first year of employment and begins working towards AINS 23.
Professional demeanor, customer service skills, and problem-solving abilities are critical to this position.
Able to understand and carry out instructions.
Detail oriented.
Flexible and able to multi-task assignments.

Nice To Haves

Prior experience in data entry, administrative and/or clerical role, is preferred.

Responsibilities

Types policies and endorsements using the Policy Issuance and Microsoft Word systems.
Daily entry of policies and endorsements into Century’s Information Management System (CIMS).
Manages all policy and endorsement transactions in keeping with the Policy Services Standard Operating Procedures. Policies are checked for accuracy throughout all phases of the issuance process.
Works effectively on the assigned team.
System/Software Skills – Must learn all systems and stay current with changes and updates.
Checks, analyzes, and classifies or alphabetizes materials.
Conduct limited research when necessary.
Successfully completes basic job specific training as defined in the Policy Services Training Matrix within the first three months of employment.
Continually maintains 98% or above quality.
Continually maintains 85-115% metric score with 80-100% time on task.
Maintains an 80% or above customer service score.
Ability to interact with others in a professional manner.