Customer Service Rep(07741) - 6401-7 Platt Ave
About The Position
This role involves a variety of tasks including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, and cleaning. The position requires good communication skills for interacting with customers and coworkers, both verbally and in writing. Essential functions include accurate mathematical calculations for orders and change, strong verbal and written communication, excellent hand-eye coordination for precise movements, and the ability to use a computer keyboard or touchscreen for order entry. The work environment can involve varying temperatures, exposure to fumes and dust, and working in confined spaces. Sensory requirements include talking and hearing on the telephone, near and mid-range vision, depth perception, and the ability to distinguish hot and cold surfaces. Temperaments required include the ability to direct activities, perform repetitive tasks, work independently and with others, handle stress, meet quality standards, deal with people, analyze data, and make decisions. Most tasks are performed standing, with walking in short distances. Sitting is primarily for paperwork. Lifting and carrying involve handling deliveries up to 50 pounds, and carrying items like pizza dough trays. Driving is required for deliveries. Pushing is done for moving trays on dollies. Climbing stairs or ladders may be necessary. Stooping, bending, crouching, and squatting are performed for stocking and cleaning. Reaching is continuous in various directions. Hand tasks require continuous eye-hand coordination, including forceful use of forearms and wrists for dough shaping, and pinching for box assembly. Team members must be able to grasp various items. Tools and equipment used may include pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
- Must be able to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
- Ability to enter orders using a computer keyboard or touch screen.
- Talking and hearing on the telephone.
- Near and mid-range vision for most in-store tasks.
- Depth perception.
- Ability to differentiate between hot and cold surfaces.
- The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
- All your information will be kept confidential according to EEO guidelines.
Responsibilities
- Operate all equipment.
- Stock ingredients from delivery area to storage, work area, walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and facility approximately daily.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
