Night Customer Service Rep (BILINGUAL)

Mr. Greens Produce•San Antonio, TX

6d•Onsite

About The Position

Mr. Greens Produce is looking for highly motivated (Night Shift) Customer Service Reps! Apply Today! Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year, 7-days a week and multiple runs per day, Mr. Greens has set the gold standard for service. Mr. Greens serves a large variety of clients, including restaurants, hotels, country clubs, caterers, grocery stores and retail outlets. Summary: Mr. Greens is looking for a highly motivated and dedicated Customer Service Rep. In this position, you will play a vital role in the Customer Service function of the company. The position is responsible for resolving escalated customer issues, working with clients and vendors to resolve concerns. Respond to any claims submitted by customers. Analyzing any errors committed and provide feedback for improving procedures.

Requirements

Strong communication skills
Ability to multitask and work in a fast-paced environment
Strong attention to detail
Ability to prioritize based tasks based on deadlines
Working knowledge of Microsoft Office (Outlook, Word, Excel)
Ability to work independently and still be a team player
High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
Must be able to work weekends - Night (Graveyard) Shift

Responsibilities

Answer inbound calls from customers placing orders, inquiring about inventory, their orders placed, delivery times, etc.
Handle and carefully respond to all customer and sales inquiries via phone, email and chat
Provide excellent customer service
Aim to answer questions on the first call by being proactive in your customer service approach
Facilitate communication among customers, sales, transportation and warehouse.