Customer Service Rep 1 - Bilingual

Primerica • Duluth, GA

7d

About The Position

Customer Service Rep 1 - Bilingual works in the Field Compensation Department and answers telephone and written inquiries from agents. The candidate recognizes priority situations and understands when and how to notify appropriate parties and performs all corrections identified during call. They will also document all research findings thoroughly.

Requirements

• Fluency in English and Spanish, is essential. This includes the ability to speak, read, and write in both languages.
• Minimum 3 year of call center customer service experience is a plus
• Minimum high school diploma or GED
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures
• Ability to work under pressure and communicate professionally with irate customers
• Strong problem solving and decision making skills
• Ability to organize and present facts in a clear and concise manner in both speech and correspondence
• Ability to handle high-volume calls

Responsibilities

• Deliver exemplary customer service to Primerica agents.
• Respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly.
• Recognizes priority situations and understands when to notify appropriate parties.

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees