Bilingual Customer Service Rep.

Merchants Distributors, LLC•Hickory, NC

About The Position

Overview To professionally and efficiently provide assistance to Hispanic customer base. Potential Schedule Sunday-Off Monday-8:30-5:00 Tuesday-off Wednesday 8:30-5:00 Thursday-8:30-5:00 Friday-8:30-5:00 Saturday-9:00 to 5:00

Requirements

Dependable with an excellent attendance record.
Above average communication skills.
Must be bilingual.
Above average knowledge with symbol unit technology.
Proficient knowledge of EPOS order collection software and processes.
Above average knowledge to explain MDI statements, invoices, and recaps.
Proficient knowledge of OnDemand and Visual Info.
Proficient knowledge of Cisco Agent call center system.
Above average skills in problem resolution.
Above average skills to meet deadlines and work in a fast paced environment.
Proficient in Microsoft Office and ten key.
Proficient knowledge of HEAT CRM software.
Demonstrate a sense of urgency in creating customer satisfaction.
Self-motivated and be able to work without a lot of supervision.
Must be able to work flexible hours.

Responsibilities

Answer telephone calls and log all calls in HEAT CRM.
Must possess bilingual skills to communicate and translate for our international customers.
Accountable for telemarketing sales to customers including contacting customers to solicit orders.
Coordinate product delivery, billing, and payment of product sold.
Develop and maintain sales tracking sheet for product sold.
Provide support in problem resolution of order questions, billing, and invoicing of product.
Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
May be required to perform other tasks as assigned by management.
Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
Key credit request and arrange pick up or credit for product or services.
Provide clerical support within department.