Customer Service Rep-3Cl L503

Con Edison • Spring Valley, NY

20h • Onsite

About The Position

Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment.

Requirements

• High School Diploma/GED
• At least one year of experience in related work with the Company or its equivalent.
• Pleasant personality, with ability to solve problems through the human relations approach.
• Neat, legible handwriting.
• Ability to type.
• Sound physical condition.
• Willingness to direct and instruct employees assisting on the same work.
• Possession of the qualities of neatness, cleanliness and orderliness in work and person.
• Qualified bidders will be subject to drug testing as required by governmental regulations.
• Each applicant will be required to successfully pass a Management/Union developed and validated test.
• Employees bidding into the department shall not be eligible to fill vacancies outside of the occupational group for a period of 18 months.
• Automatic progression to Customer Service Representative 2nd Class after 18 months as Customer Service Representative 3rd Class.
• Driver's License

Responsibilities

• Take requests for electric and gas service completing the necessary meter and service orders.
• Take requests for electric and gas appliance service completing the necessary service orders.
• Take trouble and emergency calls from electric and gas customers completing the necessary service orders.
• Answer complaints and inquiries relative to billing, service and application of rates and the completion of necessary analysis work and other paperwork to complete these inquiries.
• Perform credit and collection duties relative to customer accounts including arrangements for payment, deposits, accounts disconnected for nonpayment and other miscellaneous credit activities.
• Perform other related or less skilled duties as assigned.
• Perform duties in accordance with Company Safety Rules and Good Housekeeping Practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees