Customer Service Rep(08648) - 210 N. U.S. Highway 27

Domino's Franchise•Lady Lake, FL

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team to prepare and serve orders and provide customer service. The role involves taking and processing telephone and in-person orders, preparing products, operating store equipment, stocking ingredients and supplies, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. The position offers opportunities for advancement, including into management.

Requirements

  • Must be at least 16 years old.
  • Ability to understand and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Coordination between eyes and hands or fingers to make precise movements quickly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to perform the physical tasks described, including standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays on a dolly, occasional climbing, bending, crouching, reaching, and continuous hand use.

Responsibilities

  • Operate store equipment.
  • Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders and communicate with customers in person.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Unload bulk product deliveries using a hand truck and stock deliveries on shelves.
  • Perform other store-team tasks, including taking orders and handling pizza preparation and equipment.
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