Customer Service Rep(04358) - 12840 Jefferson Avenue
About The Position
Customer Service Reps work as part of a Domino’s Pizza store team to prepare and process orders and provide customer service. The position may be part-time or full-time, with schedules intended to accommodate employees’ other commitments. On-the-job orientation and training are provided. Opportunities for advancement may include management and other roles within the company. Store duties include operating equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; taking inventory; completing associate paperwork; and cleaning equipment and the facility daily. The role requires communicating with customers and coworkers in person and by phone, entering orders on a computer keyboard or touch screen, and handling payments accurately. Work involves exposure to varying weather when performing outdoor tasks, changing in-store temperatures, food odors, cornmeal dust, cramped spaces such as walk-in coolers, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Most tasks are performed standing, with walking, occasional sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, and occasional stair or ladder use. Repetitive reaching, bending, crouching, and continuous use of the hands are also required.
Requirements
- Must be 16 years of age or older.
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes, hands, and fingers to make precise movements rapidly and accurately.
- Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing, pulling, bending, reaching, and occasional climbing.
Responsibilities
- Operate store equipment.
- Stock ingredients and supplies from delivery areas to storage and work areas.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associate paperwork.
- Clean equipment and the facility daily.
- Communicate with customers and coworkers in person and by telephone to process orders.
- Enter orders using a computer keyboard or touch screen.
- Handle monetary change accurately.
- Unload, lift, carry, and stock deliveries, including ingredients and supplies weighing up to 50 pounds.
- Perform other store tasks such as removing trash, stocking shelves, cleaning, and occasional maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
