Customer Service Rep, REM
Lincare•Saint Paul, MN
•Remote
About The Position
This role involves working directly with medical professionals and physicians to facilitate patient care, advocating for and working in lockstep with chronic patients, and working for an organization that rewards success and fosters a culture of promotion.
Requirements
- High school diploma or GED preferred
- Proven work experience required
- Ability to learn and apply market and product information, as well as patient billing and insurance requirements
- Multitasking capabilities
- Computer and technological literacy
- Positive and professional personal image
Responsibilities
- Provide outcome-based solutions for physician referral sources and existing patient population.
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments.
- Prepare and analyze the billing and setup paperwork for patient services.
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
- Recommend potential products or services to management by collecting patient information and analyzing customer needs.
- Actively participate in the training of new customer service and sales personnel.
Benefits
- Ongoing training and advancement opportunities
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings
- Tuition reimbursement
- Generous employee referral program
- Wide array of employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
